Data Protection Complaints

AccuraData is committed to handling personal data fairly, lawfully and transparently. If you have a concern about how we have collected, used, stored, shared, disclosed, retained or otherwise handled personal data, you can use this page to raise a data protection complaint directly with us.

This complaints form is intended for individuals, consumers, sole traders and business representatives who wish to raise a grievance about a data protection matter involving personal data. This may include concerns about the accuracy of data, how a data request has been handled, the way personal data has been used, or any other concern relating to data protection.

Recent changes to UK data protection law mean that data protection complaints should be raised with the organisation responsible for the data before they are escalated to the Information Commissioner’s Office. This gives AccuraData the opportunity to review your concerns, investigate the issue, and provide a response directly.

Purpose of This Form

The purpose of this form is to make it simple and accessible for you to submit a data protection complaint electronically. It helps us collect the information we need to identify the issue, understand your concerns and respond appropriately.

Please include as much relevant detail as possible, including your name, contact details, the nature of your complaint, any reference numbers, and any supporting information that may help us identify the data or issue involved.

If you are submitting a complaint on behalf of another person, we may need to ask for evidence that you are authorised to act for them before we can investigate or provide information.

Our Complaints Procedure

When you submit a data protection complaint through this form, we will follow the process below.

First, we will acknowledge receipt of your complaint immediately. This acknowledgement confirms that your complaint has been received and will be reviewed.

We will then assess the information provided and identify the nature of the complaint. If we need further information from you, proof of identity, or evidence of authority to act on behalf of another person, we will contact you as soon as reasonably possible.

Once we have the information needed to review the matter, we will investigate the complaint. This may include checking our records, reviewing how the relevant personal data has been handled, and speaking to the relevant team members or service providers where appropriate.

AccuraData aims to action data protection complaints within 7 days, with many matters actioned on the same working day. In some cases, a complaint may require further investigation before a final response can be provided. Where this happens, we will keep you informed of progress and let you know if we need more time to complete our review.

After reviewing your complaint, we will provide an outcome. This may include an explanation of what we have found, any action we have taken or intend to take, and any further steps available to you.

If you remain dissatisfied after receiving our outcome, you may then raise your complaint with the Information Commissioner’s Office.

We take all data protection complaints seriously and will use the information you provide only for the purpose of reviewing, investigating and responding to your complaint.